Contact us

We are unable to provide any of the following information regarding our prisoner over the telephone:

  • If someone is within our Custody, has been released or transferred to another prison
  • Prison numbers / dates of birth
  • Court dates or which court they are attending
  • Release dates and times
  • Property / Money queries
  • Prisoners Wellbeing

If you are enquiring to confirm if a friend or relative is within our Custody then please email


Prisoner numbers can only be provided by the prisoner.

Property processes at HMP Bronzefield

In the first 14 days of arriving at HMP Bronzefield, prisoners can have property sent in or handed in on a visit. Between 14 days and 28 days of arrival at HMP Bronzefield,  the prisoner will require a log number from Reception which they will pass onto their visitors – the log number will only be given if the prisoner has room for more property on their property card. The visitors will then bring the property in on their next visit, once the log number has been verified at the visitors reception desk.

Prisoners have a property exchange every 6 months and, at this point, they can have 2 parcels handed in on a visit (3 parcels if enhanced) and 2 parcels sent in (3 parcels if enhanced). The prisoner will be responsible for alerting their visitor when their 6 monthly exchange date is scheduled for. At this point, the prisoner can also have items sent out or handed out on a visit to make more space on their property card.

The prisoners volumetric control entitlement is monitored closely by the Reception team and if items are sent in that are outside of their property exchange date, or that take their volumetric control over their limit then the prisoner will be asked to return to sender, at their own expense.

Items not included in volumetric control are: Legal papers, religious texts / artefacts, reasonable adjustments / disability aids, items that support transgenders (reasonable amount), items for the care of babies, one musical instrument, one set of own bedding (safety crib 7+), underwear, books, enhanced electrical items, items from Gemma records and 1 set of clothing - exceptional requests will be considered on a case-by-case basis.

If you are a friend or relative enquiring about property or money you have sent in then please write a letter to the prison addressed to either the Property Department or Finance Department at HMP Bronzefield, Woodthorpe Road, Ashford TW15 3JZ


If you are experiencing difficulties sending in money via the Government website, please query this on the Government website directly at under the Help section.


If your query is regarding what kind of items you can send into the prison,  this will be provided to you via the prisoner


If you are a former prisoner enquiring about either money or property you have at the prison, please write to the Finance / Property Department at the above address


If you have any other enquiries or questions then you can email our Correspondence Department on or alternatively you can write to them at the above address


We are unable to pass on messages from friends and relatives

Find us

HMP & YOI Bronzefield is based in Ashford, Surrey and is well placed with good transportation links to the prison.

Public Transport

Bus routes:

  • 117 (West Middlesex Hospital, Isleworth, Hounslow, Feltham, Lower Feltham, Ashford and Staines). The 117 stops right outside the prison.
  • 216 (Kingston, Hampton Station, Sunbury Village, Sunbury Cross, Ashford and Staines). The 216 stops in Ashford, from there it is a 15 minute walk.
  • 555 (Heathrow Airport Central Bus Station, Hatton Cross, Heathrow Terminal 4, Stanwell, Ashford Hospital, Ashford, Sunbury, Shepperton, Walton, Hersham and Whiteley Village). The 555 stops in Ashford, from there it is a 15 minute walk.

Further information about bus routes can be found here:

Train: Ashford (Surrey) is the nearest train station. When you arrive you can either take a ten minute walk or the 117 bus route which stops outside the prison.

If you are walking come out of the railway station and walk straight ahead to the mini roundabout. Turn right into Woodthorpe Road.

Continue straight along Woodthorpe Road, passing the Salvation Army Centre on your left, HMP Bronzefield is approximately a further 400m on your right.

Traveling by car:

HMP Bronzefield is well located near the M3, M4 and the M25. A free visitors car park is located on the right as you come down the driveway off Woodthorpe Road.

Road From London – M4 Come off the M4 at junction 3. Turn left at traffic lights and along the A312 towards A30. At first roundabout continue straight on and immediately move into outside lane. Fork right, then turn right at traffic lights along the A30 (Great South West Road).

At the Clockhouse roundabout take the fourth exit continuing long the A30. Turn left at traffic lights (opposite Ashford Hospital) onto B378. Take the fourth right onto Stanwell Road, over the railway bridge, and right at the twin mini roundabouts onto Woodthorpe Road. You will pass the Salvation Army Centre on the left, HMP Bronzefield is 400m on the right.

From M25 Leave the M25 at junction 13. Follow the signs for A30 (Staines By-pass) for Staines and Ashford. On the approach to the Crooked Billet roundabout on the A30 move into left hand slip road (either lane) and carry on to the traffic lights.

At the lights, follow the road round to the right to the next set of lights and go straight on to get onto the A308 (signposted Laleham, Sunbury and Kingston).

Continue down the A308 and move into the right hand lane on the approach to Fordbridge roundabout. Take the third exit off the Fordbridge roundabout (signposted Staines and Laleham) onto Kingston Road.

Continue down until you reach a mini roundabout; bear round to the right (signposted Staines) and continue along Kingston Road. At the first set of traffic lights turn right onto Woodthorpe Road. HMP Bronzefield is ½ mile down on the left hand side.

From M3 Come off at junction 1, follow sign for A30 (Staines Road West) signposted Staines, Ashford and Sunbury.

Continue down A308, through all five sets of traffic lights.

On approach to Fordbridge roundabout on A308, move into left hand lane and take first left off the roundabout (signposted Staines and Laleham) for Kingston Road.

At the first mini roundabout carry on round to the right continuing on Kingston Road.

At the first set of traffic lights turn right into Woodthorpe Road. HMP Bronzefield is ½ mile on the left hand side.

Contacting the prison

HMP & YOI Bronzefield
Woodthorpe Road
TW15 3JZ

Tel: 01784 425690

Director: Jonathan French
Acting Deputy Director: Sam Hunter-Briscoe
Controller: Gary Crosskey

Media enquiries

For all media enquiries, please email

This number and email is for journalists' enquiries only.

Concerned about a prisoner?

If you are a family member and have concerns about a prisoner please call our "Family Concerned" voicemail on
01784 425 794.
This inbox is monitored seven days a week, 8am to 5pm.
Or visit HMP Bronzefield | Prisoners' Families Helpline (

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