Visiting the prison

Women walking through prison

Maintaining contact with family members or close friends is an important part of the rehabilitation process and helps to support our residents during their sentence.  Our large, open-plan visits halls provide a relaxed atmosphere for both residents and their visitors. With refreshments available to purchase and play areas for younger children, we want to make your visiting experience as comfortable and enjoyable as possible.

We understand that visiting a prison can be quite daunting, especially if it is your first visit, so we try to make your experience as positive as possible. We want you to enjoy your visit so we operate a zero tolerance for violence and aggressive behaviour to help us maintain a calm, friendly environment.

Children under the age of 18 must be accompanied by an adult.

Prohibited items
There are certain items that are not allowed in a prison environment. Please take the time to read and familiarise yourself with the list. View the prohibited items list.

We provide lockers for you to store personal belongings such as wallets, mobile phones and tobacco.

Legal visits

Requests need to be sent on company headed paper in the first instance. Please provide as much notice as possible to allow us to accommodate you. Legal visits are available to book on Mondays and Fridays from 09.00 to 11.00 and 14.00 to 16.00 (excluding Bank Holidays) and on Tuesdays to Thursdays at 09.00 for 1 hour only. To book a legal visit please email A confirmation will be emailed as soon as possible.

Covid testing

Although prison visitors do not usually have to take Covid tests anymore, prisons sometimes need to bring back testing temporarily if there is a Covid outbreak.

If this happens, visitors aged 12 and over will be asked to take a test when they arrive at the prison. Testing is voluntary, and the prison will provide test kits for free.

If you take a test and the result is positive, you will not be allowed to enter the prison to help protect everyone inside.

If you do not want to take a test, the prison will let you have the visit but with restrictions: Physical contact will not be allowed, you may be asked to wear a face covering, and you may need to follow social distancing rules.

If a visit does need to be cancelled for any of these reasons, there are other ways to stay in touch such as secure social video calls, letters and telephone calls. Any visits that can’t take place will be re-booked at the earliest opportunity.

Smoke-free site
HMP & YOI Bronzefield is a smoke free site. We therefore do not allow any tobacco, lighters or other smoking paraphernalia in the visits hall.

Visiting times and frequency

Details about visiting times allowed at HMP & YOI Bronzefield.

What to expect

Guidelines of what to expect when visiting HMP & YOI Bronzefield prison.

When visiting, make sure you bring photo ID with you and proof of your address, such as a utility bill (gas, electricity, water, council tax etc.) or a bank or building society statement. These must be less than three months old.

Accepted forms of photo ID are:

  • Driving licence (photo card)
  • Valid passport
  • Citizenship card
  • Bus pass
  • Blue Badge with photo

If you do not have photo ID you should bring either your birth certificate plus two utility bills or bank/building society statements. Or you can bring three utility bills/bank or building society statements – each must be from a different organisation.

Car parking

Visitors' parking is provided free of charge. If the visitors' car park is full, please use the overflow car park at the top of the drive. Please do not park along the drive as this can be a safety risk for cars and pedestrians.

Check-in to our visitors centre

When you arrive you will need to check-in to our visitors centre which is the small building on the right before you reach the prison. You will be welcomed by a member of our team who will check your name against the list of visitors and check your ID. Here you can wait until your visit time.

The Centre opens 45 minutes prior to the start of visits – please arrive at least 30 minutes prior to the start of your visit.

There’s a soft play area for little ones and a small kiosk to get a drink. It’s best to use the toilet facilities here before you go into the visits hall.

You will be directed to the main prison building where our visits hall is based. Here you can hand in any property that you have brought with you for the person you are visiting. You may bring up to £50 cash to be put into the account of the resident you are visiting – this can be done before or after your visit, if depositing the money after the visit, please ensure you leave the cash in your locker with your personal belongings. You will need to ensure that you have the residents full name and prison number.


We are pleased that visitors can now buy hot and cold snacks and drinks in the Vita Nova Visits Coffee Shop. Please remember card only payments.


You can use a locker to leave your personal belongings such as, such as keys, mobile phones, cigarettes, tobacco, lighters etc.

Within the Visits Hall there is a tea bar operated by the Friends of Bronzefield, there are also toilet, baby changing and wash facilities available. You may bring a maximum of £10 in coins only to purchase refreshments and snacks from the tea bar within the visits hall.


When it is time to go through for your visit, you will pass through an airport-style security.

Any bags will be passed through a scanner and you will walk through a metal detector.

You’ll also need to agree to a ‘level A’ rub down search. Official visitors are required to agree to a ‘level B’ rub down search.

If you refuse to be searched, you will not be allowed to enter the prison. Please be advised that we have a drug detecting machine which, if proven positive, will determine whether your visit continues and if it continues under closed conditions.

Once you’ve passed through security, you’ll then go through our airlock door system before entering the visits hall.






Types of visit

Details about the social (friends and family), legal and Official Prison Visitors (OPVs) allowed at HMP & YOI Bronzefield.

Social visits: the first visit for a new reception will be booked by the visits staff shortly after a woman’s arrival at HMP & YOI Bronzefield.  Following that, residents can book visits themselves via the Pod system.

Legal visits: Requests need to be sent on company headed paper in the first instance. Please provide as much notice as possible to allow us to accommodate you. Legal visits are available to book on Mondays and Fridays from 09.00 to 11.00 and 14.00 to 16.00 (excluding Bank Holidays) and on Tuesdays to Thursdays at 09.00 for 1 hour only. To book a legal visit please email A confirmation will be emailed as soon as possible.

Video Link: to book a Video Link please email or call 01784 425 769.

Official Prison Visitors (OPVs): OPVs are volunteers who come into the prison to visit residents who would otherwise not have any visitors. They are members of the public with whom residents can talk in confidence, establishing a degree of trust and mutual understanding. To find out more about volunteering please contact

please note: these departments will not be able to give out any prisoner information

How we collect and use your data


In order to facilitate your visit to one of our prisons and to ensure that we deliver appropriate levels of security and safety and prevent crime, for identification purposes we shall collect your name, date of birth, address, a biometric template of your fingerprint and a photograph. A series of reference points from a finger print are collected, allowing a unique identification pattern. We do not collect or hold actual fingerprints.

Our prisons operate CCTV and staff may wear Body Worn Video Recording Equipment. We do not collect biometric readings or photographs of children under 16, however with the use of CCTV, images may routinely be captured.


We will only share your information with a third party where there is a legal obligation to do so.


You have legal rights in connection with personal information. Under certain circumstances, by law you have the right to:

  • Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing.
  • Object to processing of your personal information by us or on our behalf in certain situations.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.


We keep personal data in accordance with our clients’ and Sodexo’s retention procedures. These retention periods depend on the nature of the information (e.g. we apply different retention periods to different type of information such as CCTV and your visitor record), and may be subject to change.

If you have any questions or concerns about how long we retain your personal data, please contact the Data Protection Officer using the details below.


To exercise your rights, you can contact us by writing to us at the following address: or email the Global Data Protection Office at the following email address: stating your surname, first name and the reason for your request. We will most likely ask you for additional information in order to identify you and to enable us to deal with your request

You also have the right to contact the Information Commissioner’s Office and file a complaint. (


HMP & YOI Bronzefield
Woodthorpe Road
TW15 3JZ

Tel: 01784 425690
Fax: 01784 425691

Latest News

Ways to stay in touch... 

Leave a voice message using the Prison Voicemail Service
Send them an email using the email a prisoner service
Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list. Read more about how it works
You can also contact the Prisoners’ Families Helpline on 0808 808 2003.